The Harvard Negotiation Project, with William Ury can be seen at http://www.ted.com/talks/william_ury.html, and of course the book is at Amazon. There is all kinds of good advice to aid in resolving differences about a wide spectrum of problems, from 'Who owns the apples on the tree at the back fence?' to 'Why can't I vote?' Sadly, any effective negotiation requires two parties to sit down and talk. If your policy is not to talk, as the current situation with PHH and BBDFTE demonstrates, your policy is essentially Goliath's. Statistically, very comfortable. Occasionally...distressing.
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